Four steps, once

When Spinch Casino KYC Holds Your First Withdrawal

Licence rules oblige every Canadian player to be checked once, and most files clear inside 47 hours, so a withdrawal never sits in review.

Start My Verification

Licensed & auditedALSI-194803 issued by Anjouan Offshore Finance Authority, audited by SIQ, GLI, iTech Labs

Six key facts

What Happens To Your File?

Six lines cover the whole check, from the licence behind it to the inbox that answers questions.

Who checks

Spinch Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-194803

How long

47 hours

Mandatory by

Before the first payout

Questions go to

[email protected]

Minimum age

19+

Approved once

One Clear Scan Beats Three Retries

Late in the process most players worry about rejection; this order avoids a second upload.

The Missing Papers List

Once you log in, open the verification section of your account and check which of the three papers still shows as missing.

Are All Four Corners In?

Next, photograph your government-issued photo ID flat on a dark table, with all four corners and the printed dates inside the frame.

Keep The Payment Shot

At the deposit stage, save a screenshot showing the card or wallet you used, since the payment card image must match your account name.

Slow Scan, Fast Reply

Within 47 hours an answer lands in your inbox; if a corner is blurred, reply to the same thread and the file moves back into the queue.

No blurred copies

Your File, Item By Item

Two minutes here settle which scan each paper needs and why the casino asks at all.

Government-issued photo ID

ConfirmsYour name, face and birth date

Copy must showAll corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full address, recent date

Payment card image

ConfirmsThe card behind your deposits

Copy must showCard face, name, last four digits

Skip The Delay

The Moments That Start A File

The check is not a random hurdle and not a verdict on you.

A Higher Ceiling Approved

Once your play grows past what you set for yourself, the license expects a closer look, so proof of identity and address is requested before the limit rises.

Why Did It Flag?

Spelling variance in your name or a move to a new street address flags the file, so a matching photo ID and a fresh bill settle the record.

Send Your Papers Now

Cashing out for the first time opens the file by law, and a photo ID, a utility bill and the card image go to [email protected] before funds are released.

Proof You Are Old Enough

Being 19+ in Canada means your date of birth gets a second look whenever a profile hint looks younger, so a clear portrait page of the photo ID is enough.

Routine Paperwork, Faster Payout

By the time a licence holder reaches a certain point in your play, the Anjouan Offshore Finance Authority expects paper on where the funds started. That duty sits on the operator, so Spinch Casino LLC has to ask the same way it has since 2013. Nothing about the request implies you did anything wrong.

Depending on your file, the team may ask for one or more of the following:

Bank account statement
Payslip or employer letter
Recent tax notice
Sale or inheritance record
Proof of savings

Small Faults, Simple Fixes

Why Is My Bill Refused? Bills older than the window the reviewer accepts prove nothing current, so an outdated statement is sent straight back. Pull a bill dated within the last three months Submit the newest utility statement you hold

Outdated Photo ID. An identity card past its expiry date no longer counts as live proof, which is why the reviewer returns it without opening a file. Renew the photo ID and keep the receipt Upload the new card once it arrives

My Details Do Not Match. A nickname on your profile against a full legal name, or an address that shifted, makes the paper look like it belongs to somebody else. Match your profile to the ID exactly Add a bill showing the new address

Reading This Now

What Happens If My Document Is Refused?

Spinch Casino keeps replies short here, the way our live chat team does around the clock.

What do I do if my ID gets rejected?+

Seconds after a refusal, a note explains what missed: glare, a cut corner, an expired date. Send a fresh photo of the same document rather than a different one, since the file stays open on that item. Reaching [email protected] gets a person to look again.

When do I have to verify my account?+

Before the first withdrawal leaves, at the latest, because the license ties payouts to a completed check. Registration or a first deposit can bring the request sooner, so keeping papers nearby saves a pause later. Nothing is sent to you until the file clears.

Can I upload my papers from my phone?+

Phone shots work, as long as the whole document sits inside the frame and the text reads cleanly at normal size. Daylight beats flash, and a steady hand beats a quick one. A selfie holding the photo ID may be requested alongside it.

Is my passport safe once I send it?+

Uploads travel over 256-bit AES encryption, and only the team that reads files opens them. Your details stay with Spinch Casino LLC for the check itself, never sold on. A privacy question can go to [email protected].

Why does the casino ask about my source of funds?+

Routine AML work, not a suspicion aimed at you: the license asks every operator to know where money entering play comes from. A payslip or a bank line settles it in most cases. Once noted, the question rarely returns.

Which regulator stands behind this casino?+

Spinch Casino holds license ALSI-194803 from the Anjouan Offshore Finance Authority, and the company number is 205061. That regulator sets the AML rules behind every check on this page. Tested games come from SIQ, GLI and iTech Labs.