Answer Without Delay

Spinch Casino Contact: Three Ways In

Reach Spinch Casino by live chat, e-mail or phone, and every channel answers around the clock, seven days a week.

Talk to Support C$8 minimum deposit

Paid today

145,132 C$

1,640 Playing now

Licensed & auditedALSI-194803 issued by Anjouan Offshore Finance Authority, audited by SIQ, GLI, iTech Labs

Fast payoutsAverage withdrawal processed in 16 minutes, up to C$81,000 per transaction

Data protection256-bit AES encryption securing all transactions and player information

Channel Guide

Written or Spoken: Pick Your Pace

After this block you will know which of the three lines fits your question and your patience.

Open the Chat

Chat opens in the site window the moment a page stalls, and an agent typically joins within five minutes, whatever the hour in Canada.

Start Chat

Write to the Team

For documents, statements and anything you want in writing, send to [email protected]; a reply lands in about twelve hours.

Write In

Spinch Casino by Phone

Call +1 416 191 7772 (ET) when you want a voice on the line; a person picks up in roughly one minute, round the clock.

Call Now

Spinch Casino in Canada

Spinch Casino Support for Canadian Players

This block settles the Canadian details: the number to dial, the clock it keeps and who supervises the play.

How to Reach

Phone for Canada+1 416 191 7772

Support Time ZoneET

LanguagesEnglish, French, Spanish, German

E-mail[email protected]

Who Supervises

LicenceAnjouan Offshore Finance Authority, ALSI-194803

Where to Turn

Gambling HelpProblem Gambling Institute of Ontario, Responsible Gambling Council, Gamblers Anonymous

Reaching Out With the Right Facts

By the time you open chat, keep these five items within reach.

Registered e-mail address
Your account username or ID
Transaction reference and amount
Card or wallet last four digits
Screenshots with timestamps

Skip the Wrong Queue

Wondering Where Your Message Should Go?

One address per desk keeps your message from being passed along, which is how Spinch Casino answers sooner.

Your Account

Anything general[email protected]

Document checks[email protected]

Money Matters

Deposits and payouts[email protected]

Other Desks

Formal complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

A Formal Route

How a Formal Complaint Is Handled

Most players fear a complaint disappears into a void; here is the route it takes.

Written complaint logged

Start by writing to the complaints inbox with your account details and a plain account of what happened. Every message is logged and answered by the team that owns the case.

A reference you keep

A reply comes with a reference number you can quote later. Ask for that reference if it is not included, and keep it beside your records.

A second look at the facts

Should the outcome still feel wrong, reply on the same thread and ask for a manager to review the file. A second reviewer looks at the facts again.

Beyond internal review

Once internal steps are exhausted, Anjouan Offshore Finance Authority, the regulator named above, receives complaints directly. Bring your reference number and the full message history to that step.

Who Else Can Help With a Gambling Problem?

Gambling problems rarely resolve alone, so independent bodies step in where a casino cannot. The Problem Gambling Institute of Ontario, the Responsible Gambling Council and Gamblers Anonymous all work outside Spinch Casino and offer their advice at no cost to you.

Problem Gambling Institute of Ontario. Delivers clinical guidance on harmful play, including counselling routes and family support across Ontario.

Responsible Gambling Council. Runs prevention programmes and independent information on safer play for communities across the country.

Gamblers Anonymous. Hosts peer meetings where members share experience and support each other toward stopping for good.

Six Quick Replies

Quick Replies Before You Write

Just as every Spinch Casino shift runs the same way, each reply below follows the facts as recorded.

trustWhy does support want my email address instead of my password?+

Your registered email address is enough, and it is the only thing an agent needs to pull up the account. Passwords are never requested by the team, at any hour and on any line. Share the email you signed up with instead.

trustHow long before an unresolved reply goes further?+

When the first reply leaves you flat, write to [email protected] on the same day and keep the earlier thread. A supervisor reviews the case, and escalations beyond the team go to the Anjouan Offshore Finance Authority, which issued license ALSI-194803.

trustWhen does a licence check on this site make sense?+

Spinch Casino operates under license ALSI-194803 from the Anjouan Offshore Finance Authority, and the business has been running since 2013. The registration reads Spinch Casino LLC, company number 205061 (Anjouan).

trustCan I shut my account and reopen it later?+

Yes, and a written request to [email protected] starts the closure. Outstanding balances are settled to your preferred method first, and the account stays closed for good. Deposits, bonuses and play stop from that point.

trustDo I need to wait for business hours in Ontario?+

Yes, agents answer at all hours, so a Saturday night question in Ontario meets a reply rather than a queue. Everything runs on Eastern Time, and chat usually brings a person back within five minutes. Phone calls tend to be picked up in around a minute.

trustWhere do I request a copy of my stored details?+

Where a data request belongs is [email protected], and a copy or an erasure request can go there any day of the week. The team confirms receipt and explains what closing the account means for stored records. Replies usually arrive within twelve hours by email.

Spinch Casino Hours and Replies

Spinch Casino Hours and Reply Speeds

Wait times cause the most worry, so each channel's speed is listed in plain figures.

Live chat

Chat hoursAvailable around the clock

Chat first replyFive minutes

Page time zoneET

E-mail

E-mail address[email protected]

E-mail replyTwelve hours

Phone

Phone number+1 416 191 7772

Phone waiting timeOne minute

Spinch Casino Company Details

Reading the Licence Details

Unclear ownership worries players most, so the legal entity and licence sit here in full.

The company

Legal nameSpinch Casino LLC

Company number205061 (Anjouan)

AddressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

License numberALSI-194803

Written contact

Support e-mail[email protected]